Frequently Asked Questions
We accept Visa, Mastercard as well as Paypal.
SECURE MY PERSONAL INFORMATION
We adhere to the highest industry standards to protect your personal information when you checkout and purchase.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
ORDER & TRACKING
When you place your order, you will receive a Purchase Confirmation email confirming your Order # and purchase details. You can cancel your order or make changes to your shipping information the same day you placed your order by midnight. After 6 hours, your order will be processed for stocking, packing and shipping and this normally takes 5-10 working days. When this is completed, you will receive a Shipping Confirmation email.
Once your order has shipped, we will send you another Shipping Update email with your tracking number. To track your package, simply click on the link provided. Tracking numbers can take 1-2 days to appear in the shipping carrier's system after you receive your Shipping Update email. Several days may pass between package scans. We assure you that this is normal and will not affect your expected delivery date. If the tracking number is still not working within a few days, please contact the shipping carrier or our email support team.
Viholic works very closely with top global merchants from all over the world to source and curate the most unique products on the market at the best prices for you. We travel the world and meet trusted suppliers to put together a collection of helpful products. Think of us as a one-stop-shop destination for the best products and purchase from worldwide vendors from Europe, Asia, and North America via our partnership with USPS.
Orders from the US: Delivery date and time are approximately 7-20 days from shipping date (depending on how strict the Customs in your State is).
Orders from outside the US: Delivery date and time is approximately 7-30 days from shipping date (depending on how strict the Customs in your Country is).
RETURNS & EXCHANGES
What is your cancellation policy?
You have 6 hours of the same day to cancel your order and receive a refund after your purchase. If you try to cancel your order after you received a Shipping Confirmation email, we will not be able to issue a refund as the item has already been packaged and shipped out to you.
Please check refund policy here: Our Return & Refund policy
What is the return policy?
If your product is damaged or defected, please kindly email us with the subject line “Return: Damage or Defective item with your order #” along with a photograph.
The return policy will only apply to damaged items or products that have any manufacturing problems. We will not make any refunds or changes once the product has been successfully delivered in normal condition.
See more about our return policy here: Our Return & Refund policy
We do not refund shipping costs. Return shipping is to be paid by the Buyer.